Frequently Asked Questions

BOOKING & PRICES

How much does a clean cost?

It depends on the size of your home, how often you'd like us to come and the type of clean. Send us a few details through the contact form or on WhatsApp and we'll give you a quote. Prices for carpets, rugs and sofas are on our carpet and upholstery page.

Is there a minimum booking?

Yes, every visit is at least 3 hours. That gives our team time to do the job properly and covers travel between homes.

How do I book?

Book online, or call us on 085 141 3356, message us on WhatsApp or use the contact form. We're available Monday to Saturday, 8am to 6pm.

Do I have to sign a contract?

No. Regular cleans are on a flexible basis with no lock-in, so you can change or stop your bookings when you need to.

How do I pay?

Payment is due when the clean is finished, by bank transfer. Business customers can pay on invoice terms agreed in advance.

What is your cancellation policy?

You can cancel or reschedule free of charge up to 48 hours before your appointment. Cancelling 24 to 48 hours before costs 50% of the clean, and less than 24 hours before costs the full price. If we can't get into the property when we arrive, that counts as a late cancellation. Full details are in our terms and conditions.

OUR TEAM & INSURANCE

Are you insured?

Yes. C&N House and Garden Doctors Ltd has €2.6 million public liability and €13 million employer's liability insurance. Business customers can ask for a copy of our certificate.

Who will be cleaning my home?

Our own trained team, certified through Maid Training Academy. Wherever possible we send the same cleaners each visit, so they get to know your home. You can meet some of the team here.

Do I need to be at home?

No, many customers leave a key or a door code. Just make sure we can get in at the booked time, and that hot water and electricity are on.

I have pets. Is that OK?

Of course, we love pets. If a pet can be nervous or protective with strangers, please keep it in a separate room while we clean.

WHAT'S INCLUDED

What's included in a standard clean?

Kitchens, bathrooms, bedrooms and living areas: dusting, surfaces, floors, sinks, toilets and showers. See the full house cleaning checklist. We can adjust it to what matters most to you.

What's the difference between a regular clean and a deep clean?

A regular clean keeps a home in good shape week to week. A deep clean goes further: inside appliances and cupboards, skirting boards, grout, limescale and built-up grime. We usually recommend a deep clean before starting regular visits.

Do you bring your own products and equipment?

Yes. We bring everything we need: products, microfibre cloths, hoovers, steamers and mops. If you'd like us to use a particular product in your home, just let us know.

Is there anything you don't do?

Unless agreed in advance, our standard cleans don't include biohazards, lifting heavy furniture, carpet shampooing (that's our carpet cleaning service), outside windows at height or pest control.

What if I'm not happy with the clean?

Tell us within 24 hours, ideally with a photo, and we'll come back and re-clean that area free of charge.

SERVICES & AREAS

Which areas do you cover?

North Dublin and Fingal: Donabate, Portrane, Malahide, Swords, Portmarnock, Skerries, Rush, Lusk, Balbriggan and Ballyboughal, and much of Dublin city. See the map of areas we cover, or ask us if you're not sure.

Do you do end of tenancy cleaning?

Yes, for tenants, landlords and letting agents. See move in / move out and end of tenancy cleaning.

Do you clean offices and other businesses?

Yes. We clean offices, clinics, sports clubs, short-let apartments and rental properties, before or after opening hours. See cleaning for businesses to book a free site survey.

Do you clean after building work?

Yes, after renovations, extensions, attic conversions and new builds. See post-construction cleaning.

Do you do gardening?

Yes: hedge cutting, lawn mowing, weeding, power washing and regular maintenance visits, in all the areas we cover. See garden maintenance and hedge cutting.

Can you manage my Airbnb?

Yes, from turnover cleans to full management: listings, pricing, guest messages and check-ins. See Airbnb management.

STILL HAVE A QUESTION?

We're happy to help. Call 085 141 3356, message us on WhatsApp or send us a message.

Chat with us